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CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

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OUR REVIEWS

 (42 Reviews)
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I came to Johnson and Johnson after a bad experience with other mechanics who were not able to fix my electrical issues. I met with Micah the owner and he was wonderful and kind! He was able to diagnose my electrical issues right away! Very professional staff. I was impressed with the work so I will bring my Mercedes back for future work! Thank you JJ Imports

, 12/12/2025

partners

ASE (Automotive Service Excellence)
Bosch Service
Garner Chamber of Commerce
BIMRS Independent BMW Association
Car Care Aware