Johnson & Johnson Import & Domestic Specialists
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
(41 Reviews)
Stephen Karanja, 11/18/2025I took my BMW for diagnostic back in August. The car was new to me and was already having issues. They performed a diagnostic but ended up sending me to the BMW stealership when they ran into issues that can only be diagnosed/repaired by the dealer. It sucked BUT I was also thankful that they made an effort to and managed to get me in quickly for the diagnostic... Why 5 stars? They managed to work me in quickly, and they were honest with what they found and their limitation on the few issues that are "Dealer ONLY".... Many shops will send you home with an improper diagnosis and a fix that wasn't needed and then charge you more when you keep returning with persistent issues..... These people are honest.
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